NbOnes Support
Help with gift card submissions, order status, payout accounts, withdrawals, verification, security, privacy, and account access.
In-app support
Sign in to NbOnes to contact Support about your account. For an existing order, open its details and use the associated Support chat. Selecting a support image sends it to that conversation, so only choose images relevant to your request.
Email support
For general assistance or if you cannot access your account:
Before contacting us
- Describe the screen, order, and action where the problem occurred.
- Include the approximate time and any non-sensitive error message.
- Never send your password, one-time verification code, or full identity document by ordinary email.
- Do not email a complete gift card code or PIN. Use the secure submission flow when card information is required.
- Only attach information necessary to explain the problem.
Quotes and processing
The amount shown before submission is a purchase estimate. Each card and its balance are reviewed before acceptance. If verification results in a lower purchase price, we explain it in the Support chat for that order and proceed at that price only after you explicitly agree. You may decline; silence or no reply does not mean agreement.
NbOnes does not charge additional selling or withdrawal fees. Available payout methods, verification requirements, and processing times may vary. Use the payout options shown for your account in the app. Support cannot guarantee acceptance or a specific bank or payout-channel processing time.
Privacy and account deletion
Read our Privacy Policy. To permanently delete your account, open Me > Delete account in NbOnes or follow the instructions on the account deletion page.