NbOnes
Account control

Delete your NbOnes account

You can request permanent account deletion directly from NbOnes. Last updated: October 27, 2026.

Before continuing: Deletion is permanent after processing. You will lose access to your profile, wallet access, order views, notices, support history, and other account information. Pending orders, disputes, and withdrawals need to be resolved before deletion can be completed.

Submit a deletion request

Sign inOpen the NbOnes app and sign in to the account you want deleted.
Open MeSelect Delete account.
Review and confirmRead the consequences, submit the request, and complete any identity verification required to protect the account.
Resolve pending activityIf an order or withdrawal is still open, resolve it so the deletion request can be completed.

Processing time and confirmation

You may submit a permanent account deletion request from Me > Delete account in the NbOnes app. We complete account deletion within 7 business days after verifying account ownership and resolving any pending orders or withdrawals.

We send a confirmation email to your registered email address when deletion is complete. If you registered using a phone number only and do not have a registered email address, we will confirm a contact email with you during identity verification and send the completion notice to that address. You may still initiate the request using the phone number associated with your account.

Submitting a request does not immediately delete the account. After deletion is completed, you will no longer be able to access that account. We delete the account and associated personal data that we are not legally required to retain. Any records retained under a legal obligation are handled as described in our Privacy Policy.

If you cannot sign in

If you cannot sign in, email [email protected] with the subject “NbOnes account deletion.” Include the email address or phone number associated with your account so we can identify it. If you registered with a phone number only, you may contact us from an email address you can access; we will verify account ownership before processing the request or confirming a contact email. Never send your password, one-time verification code, or full gift card code by email.

What happens to your data

Account deletion includes associated personal data that we are not legally required to retain. Gift card codes and full card numbers are deleted when no longer required. Where retention is required by law, we retain only the necessary records for the applicable purpose and period. See the Privacy Policy for details.

Questions

Contact [email protected] or visit NbOnes Support.